We are here to make your decision making process as easy as possible! We have compiled the most frequently asked questions from our passengers and listed them here for your convenience. If you don't see the answer you're looking for, call (800) 334–2630 and speak to one of our knowledgeable reservation coordinators who will be happy to assist you.
On behalf of my daughter, Joyce, as well as myself, we send this belated “thank you” for “the cruise of a lifetime” with In-Touch last month. It was totally awesome. This was my first cruise ever, and what a treat! To celebrate my July birthday (81st) on Holland America was so very special. To meet and study with Dr. Stanley was “icing on the cake,” as we say.
This trip was so well organized; Joyce and I were most impressed! Not one ounce of “guess work” about anything from day one, July 6th, to departure on day seven, July 13th.
You folks, and; Holland America Lines are fantastic, and Joyce and I compliment you. After this cruise, I’m sure Joyce will want to go on a second one...maybe with her darling hubby next time.
We both would have liked more visiting time in Ketchikan and Victoria, so we’ll just have to go again. Our thanks for all your excellent service.
Sincerely,
Dee & Joyce
|
Forney, TX
Dear Templeton Tours,
We just returned from our very first cruise and we just cannot tell you what a marvelous time we had - we just felt we had to write and say thank you!!
Have told all our friends that this was as close to perfect as it could have been - sort of a little taste of heaven.
It was so neat to be pampered from the time we boarded until we left the ship - seems like everyone on the tour had the best cabin steward and we of course felt we did.
The meals were absolutely fabulous-every single meal! We both thought the Baked Alaska Night was one we will never forget - at first we thought we were heading into problems with the water when the drapes were drawn but then when the lights went out we realized this was a planned event and then when the cooks paraded in with the sparklers - again this was our very first time to have Baked Alaska so we were delighted!
Could make this a very long letter but know you are busy busy people so will bring this to a close but everyone we talk to is going to hear what a marvelous job Templeton Tours did and does-so we say one huge Thank You (and one more time - Thank You!)
We were celebrating our fiftieth anniversary and could not have had anything nicer! We are indeed two happy campers. As we said we could elaborate but will just tell you, you do one great job - so glad we chose to go with Templeton Tours.
Sincerely,
Glenn and Sally Lou | Pensacola, FL
P.S. We didn't have to do anything, everything was done (beautifully) for us. Loved the Non-Gambling, No-Alcohol. And the great Christian music and Bible studies!!
Dear Mr. Templeton,
My Dad was in business over 50 years and he always said, "A satisfied customer is my best advertisement." I want you to know you have at least two very satisfied customers!
My friend Sue and I had the pleasure of sailing with you on the In Touch Alaska Cruise last week. It was the first cruise for both of us, and we've decided that the only thing that could have made it any better would have been to have every member of our family with us. There have been few experiences in my memory where my expectations were exceeded by the reality but this ranks as one of the best.
Now I see why folks who have been to Alaska yearn to return. And now I understand why Templeton Tours has such an excellent reputation. Thank you for filling our memory chests with such treasure.
Psalm 40:5 expresses my thoughts: "Many, O Lord my God, are Thy wonderful works which Thou hast done." I can only say "AMEN".
Can TTI arrange my transportation to Seattle? Yes, Templeton Tours can arrange airline reservations for you. Please call us for a quote on round trip airfare. Actual ticket price is determined at the time payment is made and tickets are issued.
Can TTI arrange hotel accommodations in Seattle?Yes, Templeton Tours has reserved a block of rooms at a discounted rate in an airport (Marriott) and downtown (Sheraton) location in Seattle.
Will my cabin be below the water line? No, all passenger cabins are above water level.
Will I need a Passport? YES, all passengers will be required to have a valid passport. Aliens who are permanent residents must have their Alien Registration Card and passport. All other non-U.S. passengers should contact their respective embassies or U.S. Immigrations for applicable regulations. Passengers who are denied boarding will not be eligable for a refund. For more information or to obtain a passport application, visit www.travel.state.gov.
What is the address of the port in Seattle? The m/s Zaandam sails from the Pier 91 located at 2001 W. Garfield St, Seattle, Washington 98119 Phone: 206-626-8691. Parking for automobiles is available for $12 per day (price subject to change).
What is the temperature in Alaska? The temperature will vary. The lows are in the mid 50's and the highs in the 70's. Be sure to pack clothes that you can layer if the weather should turn cold. Rain is always a possibility.
How much money should I bring? Don't carry a lot of cash. Credit cards are widely accepted. There is no need to exchange your U.S. currency. The U.S. "dollar" is accepted everywhere.
What happens if I should have to cancel? A cancellation waiver is offered at $95 per person. This waiver will allow you to cancel up to 24 hours before the cruise. Any money paid toward the cruise would then be refunded in full. Airline tickets are subject to the cancellation policy of the airline. Cancellation waiver forms are mailed with your deposit acknowledgment and are offered for a limited time.
How much time do I need to allow for embarking and disembarking in Seattle? For arrivals and departures, it is recommended that guests allow adequate time for transfer between the airport and pier, customs inspections and airport security checks of 3 to 3.5 hours.
Does the ship offer Internet Service? Yes, the Zaandam does have an internet cafe. There you can use the cafe computers to access the internet and send and receive email. The charges range from $.75 per minute to package deals of 100 minutes for $55 and 250 minutes for $100. These rates are subject to change. You will be able to connect your personal computer to the internet through a wireless network located in the internet cafe area. Wireless packages start at $25 for a 33 minute block of time. If you do not have a wireless card, you may rent one from the internet cafe.
When may I board the ship? Embarkation commences at 12:00 noon. The ms Zaandam departs at 4:00 PM. Guests are requested to be on board 90 minutes prior to sailing time.
Can the dining room accommodate special diets? Watching your salt, fat or sugar intake? Going vegetarian? Advise us at the time of booking, and we'll be happy to accommodate any special diets. Gluten-free or special medical diets must be pre-ordered a minimum of 60 days prior to sailing.
We're bringing a baby on board. Got milk? Baby food? Diapers? Yes, yes and yes. By special request received at least 30 days prior to sailing, we'll stock everything you and your infant will need for a nominal fee for the duration of the cruise. Just tell us your preferences. Carrots or peas? Peaches or pears? Beef or chicken? Powdered or soy formula? Also available: diapers, swim diapers, highchairs, booster chairs and cribs. To order, ask us for an Infant Request Form or call Ship Services at 1-800-541-1576.
We're bringing the kids; any special activities for them? Absolutely. Holland America Line has reinvented its popular Club HAL® with new supervised play areas and age- appropriate activities for kids ages 3 to 12. Creativity and fun are everywhere with art tables, board games, toys, video games and much more. Our enhanced Youth Program also features separate, age- appropriate areas with a variety of activities for every interest. Supervised by permanent, full-time directors and staff, children can meet friends and enjoy a variety of safe and entertaining choices.
Are shore excursions available? Fishing for salmon, walking on a glacier and flightseeing are only a few of the many exciting shore excursions offered in every port. You can pre-register for shore excursions online or make your arrangements when you board your ship. You will have an opportunity to register for shore excursions both online before the cruise and once onboard. We will send you a shore excursion booklet before the cruise. Your ambition dictates your agenda.
What if I need to call home? You may easily make and receive calls from friends, relatives or business associates from the privacy of your stateroom using our satellite communication telephones. Your documentation packet will contain detailed information, including the phone number for your ship at each specific location.
Can I use my cell phone on the cruise? Yes, cell phone service is available onboard the ship. International Roaming rates will apply, so check with your cell phone service provider to determine what the charges will be.
Note: Service not available to AT&T users.
Can I pay for the cruise by credit card? Yes, credit card payments will be accepted for the full amount of the cruise fare at the time of booking. Installments cannot be made on a credit/debit card. We accept Master Card, Visa, American Express, and Discover. (Anyone interested in making installment payments may register with a deposit of $300 per person payable by check, cash, or money order, with final payment due by May 11, 2009.
