General Conditions

Deposit Requirements: A deposit of $300.00 (in U S funds) is required to secure accommodations. The balance is due 60 days prior to departure (May 7, 2010). Personal Checks and money orders are accepted. Credit card payments will only be accepted for the full price of the cruise fare at the time of booking.

Cancellations and Refunds: If a passenger cancels his or her cruise reservation there will be a cancellation fee of ninety-five dollars ($95) per person to cover administrative and communication costs up until 60 days before departure. For cancellations within 59-30 days before departure the cancellation fee will be $300.00. Cancellations 29-15 days before departure will be charged twenty-five percent (25%) of the cruise fare. For cancellations within 14-4 days before departure, the penalty will be fifty percent (50%) of the cruise fare. There will be no refund for cancellations within 3 days of departure, no-shows or partially completed cruises. All cancellation requests must be addressed to Templeton Tours in writing. Trip cancellation insurance is recommended.

Identification: All U.S. passengers are required to have proof of citizenship in the form of a a valid passport, or a certified copy of a birth certificate along with a government issued photo ID such as a driver's license. For more information or to obtain a passport application, visit www.travel.state.gov. Passengers without proper identification may be denied boarding and are not eligible for a refund. Foreign nationals should contact their respective governments to obtain further details.

Embarkation: The Zaandam sails from Seattle, Washington at 4:00PM on Friday, July 9, 2010. Embarkation begins at 11:00AM. You must be on board no later than 90 minutes before sailing.

Disembarkation: The Zaandam returns to Seattle, Washington at 7:00AM on Friday, July 16, 2010 Allow 1-2 hours for disembarkation, customs and immigration formalities.

Fare Inclusive: Your cruise rate includes ocean transportation, accommodations, entertainment, service and meals, using the ship as your hotel. Prices are from Seattle, Washington.

Not Included: Air transportation to the port of departure. Optional shore excursions, or items purchased on board.

Accommodations: Prices are based on two full-paying passengers per cabin. Single cabins are available at an additional supplement of $1595, excluding Category S cabins. Third and Fourth adults in a cabin with two full-paying adult passengers pay $995 each. Children in a cabin with two full-paying adult passengers: ages 0-4 years $345 each, ages 5-15 years $695 each.

Cruise Baggage Allowance: 2 medium suitcases, 1 carry-on bag per person.

Medical Needs/Pregnancy/Infants: Any passenger with a medical condition requiring special equipment (CPAP, oxygen, wheelchairs, scooters, etc..) or assistance on board must notify Templeton Tours at the time of booking in order to determine whether or not the cruise line can accommodate your needs. Passengers requiring the use of a wheelchair must be accommodated in staterooms designated as handicapped accessible. Call 1-800-334-2630 to request a Special Requirements Form at least 30 days prior to the cruise. Holland America Lines will not accept reservations for infants 6 months or younger on the date of sailing, or women who will be 25 or more weeks pregnant prior to the conclusion of the cruise. Persons requiring oxygen or oxygen therapy will require permission from Holland America Line prior to boarding. For reasons of passenger safety and well being, persons with impaired mobility, vision or mental capacity must be accompanied by, and share the cabin with, an adult who is not impaired. Holland America Line reserves the right to refuse passage to anyone who is in such physical or mental condition as to be unfit for travel or who may require care and attention beyond that which the ship’s personnel can provide.

Passage Contract: The attention of the passengers is specifically directed to the conditions of transportation set forth in the passage contract of the ticket of Holland America Line General Sales Agents and Operators. Holland America Line reserves the right to alter the itinerary or substitute vessels if deemed necessary.

Gratuities, Port & Fuel Surcharges: All passengers must pay $310.00 gratuities, port charges, and fuel charges regardless of age. (Port Charges are comprised of U.S. Customs Fees, International Departure Taxes, and Non-Commissionable cruise line charges.) Fuel surcharges at the time of printing are $0 per person per day and subject to change. Gratuities are prepaid to your cabin steward, waiter, busboy, and Maitre’d. This charge will be included on your statement from Templeton Tours. Additional tipping is not expected.

Responsibility: Holland America Line and Templeton Tours Inc. expressly disclaim any responsibility for personal injury or property damage arising out of the acts or negligence of any air carrier, hotel, or any other person rendering any of the services offered in addition to the ship’s cruise and shall not be responsible for any damage or inconvenience caused by late air, car or motorcoach arrivals nor for loss or damage to baggage, automobiles or other property of the passenger occurring off the vessel. Holland America Line and Templeton Tours, Inc will not be responsible for any damages occasioned from any cause whatsoever other than responsibilities arising out of being the wholesaler, nor for any damage or inconvenience caused by late air, car, or motorcoach arrivals, cruise cancellations or delays in departure or return, nor for loss or damage to baggage or any article belonging to the passenger occurring other than by reason of negligence on our part. Loss or damage to baggage while boarding or disembarking must be reported to either the Purser’s Office or the Holland America Line personnel prior to leaving the U.S. Customs area. Passengers must file an Irregularity Report prior to leaving these areas. Holland America Line and Templeton Tours, Inc will not be responsible for any damage or loss which is not duly reported as stated above.